Lovelace Regional Hospital-Roswell at 117 East 19th Street in Roswell, New Mexico

Customer Reviews about Lovelace Regional Hospital-Roswell

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  DO NOT CHOOSE THIS HOSPITAL! My sister had a hip replacement recently. She had been there 4 times previously to register & have lab work completed. On the day of her surgery they demanded a $500. payment. When she asked what would have happened if she didn't have it, after citing her previous visits with no warning of a $500. payment, they said her surgery would be cancelled. After surgery she called for assistance to go to the bathroom, 1 1/2 hours later she got out of bed and took care of her needs. This hospital is not ADA compliant. The staff could not find a toilet seat riser for her or a shower seat that was high enough for a person her height - she's 5'3"! But the most upsetting incident was after showering (with my assistance, no staff available ) she grabbed the only bar on the wall to help her stand, THE BAR CAME OFF THE WALL CAUSING HER TO FALL BACK ONTO THE SHOWER CHAIR! Thank God the chair was there and it held her! I was informed by staff that it wasn't a grab bar... so why would you put a patient that just had a hip replacement in a shower/room that wasn't equipped to accommodate her needs? I gave this hospital 1 star because of 1 nurse, 1 nursing tech & the Physical Therapist, they were awesome!
  July 16, 2017

  by katrina holguin

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About Lovelace Regional Hospital-Roswell in Roswell